1. Introduction
Welcome to Reels GenAi ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video content creation and social media management platform.
By using Reels GenAi, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Full name and email address
- Profile picture (if uploaded)
- Company name (if provided)
- Social media account credentials (stored encrypted)
- Payment information (processed securely via third-party processors)
2.2 Account Information
- User ID and subscription plan
- Login history and session data
- Usage statistics and activity logs
- Created content (videos, descriptions, thumbnails)
2.3 Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and similar tracking technologies
- Page access patterns and usage metrics
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI video generation and social media management services
- Account Management: To create and manage your account, authenticate users, and process payments
- Social Media Integration: To connect and manage your social media accounts (Instagram, Facebook, YouTube, LinkedIn, TikTok)
- Content Creation: To generate, edit, and publish video content based on your prompts
- Communication: To send you notifications, updates, and support messages
- Analytics: To analyze usage patterns and improve our services
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with legal obligations and enforce our terms
4. Data Sharing & Disclosure
4.1 Third-Party Services
We share your information with:
- Social Media Platforms: To publish content to your connected accounts (Instagram, Facebook, YouTube, LinkedIn, TikTok)
- Payment Processors: To process subscriptions and payments (e.g., PayPal)
- AI Service Providers: To power our video generation capabilities
- Hosting Services: To store and serve your content
- Analytics Services: To analyze usage and improve our platform
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
- Secure Authentication: JWT-based session tokens with automatic expiration
- Password Protection: Passwords are hashed using secure algorithms
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security reviews and vulnerability assessments
Despite our efforts, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
- Account Data: Retained while your account is active
- Content: Retained until you delete it or close your account
- Sessions: Retained for up to 30 days after expiration
- Deleted Accounts: Data is anonymized or deleted within 30 days of account closure
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (with some exceptions)
- Objection: Object to processing of your data
- Restriction: Request limitation of data processing
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@reelsgenai.com
8. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in during your session
- Remember your preferences and settings
- Analyze usage patterns to improve our services
- Personalize your experience
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
9. Children's Privacy
Reels GenAi is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Data Deletion Request
You can request deletion of your account and all associated data by:
- Logging into your account
- Navigating to Settings > Privacy & Data
- Clicking "Delete Account" and confirming with your password
Upon deletion, all your data including videos, channels, settings, and personal information will be permanently removed from our systems within 30 days.